Legal guarantee of electronic products

Our company offers a legal guarantee on electronic products purchased in our online store. The legal guarantee applies to consumers as required by law and covers any defects of conformity that occur within a certain period of time after purchase.

What the legal guarantee covers

The legal guarantee covers defects in conformity of electronic products purchased in our online store. A lack of conformity occurs when a purchased product does not correspond to the characteristics declared by the seller or does not satisfy its intended use. These defects must be present at the time of purchase or must appear within a specific period of time after purchase.

Duration of the legal guarantee

According to Italian legislation, the legal guarantee lasts 2 years from the date of delivery of the product. During this period, we are responsible for any defects in conformity that arise.

Resolution of conformity defects

If you discover a lack of conformity during the legal guarantee period, you are entitled to several options:

Repair: You can request free repair of the defective product. We will do our best to resolve the problem and restore the product to its original condition.

Replacement: If the repair is not possible or is not sufficient, we will be able to replace the defective product with a new one or an equivalent product. The replacement will take place at no additional cost to you.

Refund: If repair or replacement is not possible or is unreasonable, you may request a full refund of the amount you paid for the defective product.

How to request assistance

If you discover a lack of conformity during the legal guarantee period, please contact us immediately. You will need to provide us with your order information, such as your order number and date of purchase, along with a detailed description of the defect you are experiencing. Our customer service will assist you in the process of requesting assistance and provide you with all the necessary instructions.

Legal warranty exclusions

The legal guarantee may not cover some specific situations, such as:

- Damage caused by improper use, abuse or negligence.

- Damage caused by accidents, falls or manipulation not in accordance with the manufacturer's instructions.

- Defects resulting from unauthorized repairs or modifications.

- Normal wear or damage caused by regular use of the product.

- Defects caused by natural disasters, such as lightning, floods or fires.

- Damage caused by transportation or delivery of the product after purchase.

It is important to note that the legal guarantee does not limit the consumer's rights under applicable law and does not affect the consumer's rights regarding voluntary guarantees offered by the manufacturer or seller.

Returns and return policies

In addition to the legal guarantee, we also offer a return policy for products purchased in our online store. If you are not satisfied with the product for any reason, you can return it within a certain period of time from the delivery date. Be sure to consult our return policy page  for further details on the conditions and instructions for making a return.