We know that speed is important when it comes to receiving your purchases. Once you place your order, we work diligently to process it as quickly as possible. Processing time varies based on the products selected and can take 1 to 3 business days. Subsequently, delivery times depend on your location, you will find the indicative times of receipt of the product on each product, in the orders and in the cart. However, please note that delivery times may be affected by exceptional circumstances, such as holidays or force majeure situations.
To offer you clear transparency on shipping costs, we calculate rates based on package weight, destination and shipping method. During the checkout process, you will have the opportunity to view accurate shipping costs before confirming your order. We continually try to offer competitive rates and, at certain times, we may also offer special promotions, such as free shipping on orders over a certain threshold.
We know that every customer has different needs when it comes to shipping. Therefore, we offer several shipping methods for you to choose from:
Express courier: This is the fastest method to receive your purchases. Shipping is managed by reliable and renowned couriers, who are committed to delivering your package in the shortest time possible. You can track your shipment online to know its progress.
We are proud to offer shipping of our products to multiple geographic areas. We currently cover [list of regions or countries we deliver to]. If your location is not listed, please contact us through our customer support channels and we will do our best to find a solution that satisfies you.
Return and refund policy
Your satisfaction is our top priority. If, for any reason, you wish to return a product, we provide a clear and easy to follow returns and refunds policy. Please see our returns policy page on our website for full details. It is important to note that shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part, such as a damaged or incorrect product.
To keep you updated on the status of your order, we offer a tracking system that allows you to follow the path of your package from our office to your front door. Once your order has been shipped, you will receive a tracking code which you can use on our website to access your tracking information. This way, you will be able to monitor the progress of the shipment in real time and have a more precise estimate of the delivery date.
Packaging and protections
We are committed to ensuring that your products are properly packaged and protected during transit. We use high-quality packaging materials and proper techniques to protect your purchases from damage. Furthermore, if the product requires special attention or if it is fragile, we will take additional packaging measures to ensure its integrity during shipping. Our attention to detail in product packaging allows us to minimize the risk of damage during transit.
Insured shipments and damage management
To ensure maximum safety during shipments, we offer an insurance option for your packages. The insurance covers any damage or loss that may occur during transportation. Be sure to read carefully to fully understand the coverages and limitations of liability.
If, upon delivery, you notice that the package is damaged or open, we recommend that you follow these guidelines:
Signage: If the outer package shows obvious signs of damage, such as dents, tears or wetness, please note this and report it to the courier during delivery. You can also take photos as proof.
Integrity check: After receiving the package, open carefully and check the contents immediately. If the products inside are damaged or missing, note specific details and photograph them for documentation.
Communication with us: Contact us as soon as possible, preferably within 48 hours of receiving the damaged package. Please provide details of your order, photos of the damage, and a complete description of the problem you are experiencing. It will also be helpful to provide your order tracking number.
Storage of materials: Save all packing materials, including boxes, padding and tape, as they may be required as evidence during the claims process.
Damage Assessment: We will carefully evaluate the information you provide and work with you to resolve the issue as appropriate. We may request additional information or documentation to support your request for a refund or replacement.
Our priority is to ensure that you receive the products in perfect condition, but in the event that damage occurs in transit, we will do everything we can to resolve the situation as quickly and fairly as possible.
We invite you to read our shipping damage policy on our website for a detailed overview of the procedures and timelines to follow in the event of a problem.