Right of withdrawal

The right of withdrawal is a right guaranteed by the Consumer Code which allows consumers to return a product purchased online within certain deadlines.

In particular, if the Customer is a consumer (who falls within the category referred to in art. 3, paragraph I, letter a) of the Consumer Code, as defined above, i.e. a natural person who purchases the goods for non-relevant purposes to their professional activity and does not make the purchase by indicating a VAT number in the order form), has the right to withdraw from the purchase contract, without the need to provide explanations.

Terms for exercising the right of withdrawal

The right of withdrawal can be exercised within 14 working days from the date of receipt of the product. Please note that this term may vary depending on your country of residence and the type of product purchased.

the replacement or refund can be made no later than 8 days from the delivery date only if the product arrived damaged or has manufacturing defects. After these days, we invite you to go to an authorized center or carry out the online procedure on the manufacturer's website to carry out the process of replacing or repairing the product.

How to exercise the right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to return the product within the established period. You can do this independently by logging in and going to the appropriate Return Request section .

Or by sending an email to the address servizioclienti@pskmegastore.com, as well as a registered letter with return receipt to the postal address "PSKMEGASTORE" Via Napoli 157, 80013 Casalnuovo di Napoli, Napoli, Italia.

For the correct exercise of the right of withdrawal by the Customer, we specify that:

The latter must return the goods, using a carrier of his/her choice and at his/her own expense, without undue delay and, in any case, within 14 calendar days from the date on which the seller authorizes the return by specifying the delivery address. destination of the Product to be returned. The deadline is respected if the Customer sends the goods back before the expiry of the fourteen day period.

Tracked shipping: We recommend using a tracked and insured shipping service to send the return and providing us with the tracking number once the shipment has been made, PSKMEGASTORE will not assume any responsibility for any unforeseen events due to your shipment such as "Loss or damage" .

Costs and conditions associated with the right of withdrawal

If you exercise the right of withdrawal, some costs may be charged. Below you will find the table with the reduction percentages.

ReasonDescription of conditionsReduction percentage
Return as receivedIf the product meets these conditions:
  • Unused, undamaged, unaltered
  • All items are included in the original packaging
  • Intact factory seal or unopened vacuum seal (if applicable)
  • Original labels included and attached (where applicable)

No reductions on the product

Products only openedIf the product is in these conditions:
  • The returned product has obvious signs of removed films or missing bags and seals inside the box, but the item is still in its original condition
  • Original labels included but not attached

(Applicable only in case of change of mind)

5% - 10%
Lack of accessories or useIf the product is in these conditions:
  • Missing original accessories or parts
  • Signs of wear or use
  • The object has been mounted/activated or registered, this entails the activation of the warranty itself and the product will be put back on sale as used
  • If the returned product does not include all original accessories or original packaging
15% - 30%
Damaged and used productsIf the product is in these conditions:
  • Signs of wear or significant differences from the condition in which the item was sent to the buyer
  • Essential parts missing
  • The item is scratched, damaged, defective, or requires service or repair
  • The item has been opened and, as such, cannot be resold
35% - 50%
Extremely damaged or missing productsIf the product is in these conditions:
  • The item has been extremely damaged and, as such, cannot be resold
  • The object is not present in the package

Exceptions to the right of withdrawal

Some products may not be subject to the right of withdrawal due to their characteristics or for hygiene and safety reasons. These may include personalized products, perishable products, personal care products, or sealed products that have been opened after delivery.

Refund procedure

Once we have received your return request and the returned product, we will evaluate the condition of the product within a reasonable period. If the return complies with the required conditions, we will proceed with the refund as quickly as possible no later than 15 working days, using the same payment method used for the original purchase.

We would like to point out that all products shipped are subject to  VIDEO SURVEILLANCE RECORDED inspection before and after sale, in this case also during the return procedure.